IBM Control Desk 7.6 Foundations

Details
Kursnummer:
TP351G
Klassennummer:
2QVZV
Anbieter:
IBM
Kursdauer:
2 Tage
Sprache:
Deutsch
Unterlagen:
Englisch
Startdatum:
24. Sep 2020
Enddatum:
25. Sep 2020
Preis und Durchführung
Ort:
Stuttgart
Preis p. Teiln.:
800,00 € zzgl. MwSt

Überblick

Overview
This course introduces you to the fundamental concepts of managing IT assets, service requests, and changes in your IT environment using IBM Control Desk. You learn how managing these processes with a unified solution provides significant advantages to your organization. Through instructor-led discussion, demonstrations, and hands-on labs, you learn how to plan a deployment, perform basic configuration, and navigate IBM Control Desk.

Zielgruppe

Audience
This course is suitable for all roles, including installers, administrators, and service desk agents.

Voraussetzungen

Prerequisites
Before taking this course, you should have the following skills:
  • Basic browser navigation skills

Kursziele

Key topics
  • Overview
  • Implementation
  • Basic configuration
  • Service Request Management
  • IT Asset Management
  • Change, Configuration, and Release Management

Kursthemen

Objectives
After you complete this course, you can perform the following tasks:
  • Describe the features of IBM Control Desk
  • Explain the architecture
  • List the primary installation scenarios
  • Perform initial configuration
  • Explain the processes managed by IBM Control Desk